NEEDS ANALYSIS ON ENGLISH LANGUAGE FUNCTIONS FOR HOTEL STAFF IN PHUKET PROVINCE
Keywords:
English language functions, hotel staff, needs analysisAbstract
The purpose of the study was to investigate the English Language functions for hotel staff while delivering their services. 30 hotel staff was simple random sampling and participated in this study. A questionnaire was used to collect the data and analyzed it by a computer program to find the frequency, percentage, mean, and standard deviation. The findings indicated five most pertinent functions of the English language in the hotel jobs were: 1) Saying apology, 2) Welcoming and greeting, 3) Offering assistance to guests, 4) Suggesting directions, and 5) Providing and explaining about hotel facilities and services.
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employed by China airlines. Master Thesis of Arts, Faculty of Graduate Studies, Srinakharinwirot University, Thailand..
Hutchinson, T., & Waters, A. (1987). English for specific purposes: A learning-center approach.
Cambridge, UK: Cambridge University Press.
Munby, J. (1978). Communicative syllabus design: A sociolinguistic model for defining the content of
purpose-specific language programs. Cambridge, UK: Cambridge University Press.
Phithakphongphun, Teethat. (2014). A study on the needs of English skills of airline ground staff.
Songkhla, Thailand: Thaksin University.
Prachanant, Nawamin. (2012). Needs analysis on English language use in tourism industry. Procedia –
Social and Behavioral Sciences, 66, pp. 117-125.
Sukgum, Rachanee. (2014). Needs analysis on English for Thai massage therapists in Kanchanaburi
and a sample of syllabus design. Master of Arts in Applied Linguistics, Faculty of Industrial
Education, King Monkut’s Institute of Technology Ladkrabang, Thailand.
Tourism Authority of Thailand. (2011). Policy of tourism in Thailand (Online). Available: http://www.tat.org [2019, December 1].
_______. (2018). Tourists statistics year 2000-2018 (Online). Available: http://www.tat.org [2019, December 1].
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Published
2020-03-26
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