FACTOR OF TRAINING PROGRAM ON QUALITY SYSTEM (ISO 9001) AFFECTING EMPLOYEES’ JOB PERFORMANCE ON A CAST IRON PLANT CONSTRUCTION FIRM IN RAYONG PROVINCE

Abstract

                The objectives of this research were: 1) to determine the level of job performance on ISO 9001 quality system of employees in a cast iron plant manufacturer, 2) to compare job performance on ISO 9001 quality system of employees by personal factors, and 3) to examine the influence of training factors that affects the job performance on ISO 9001 quality system of employees in a cast iron plant manufacturer. Samples were employees of a cast iron plant manufacturer in Rayong province. Tools used in data collection of this research was a questionnaire. Statistics were percentage, average mean, standard deviation, analysis variance, and multiple regression analysis. The findings showed that: 1) samples rated their job performance on ISO 9001 quality system in the dimension of effectiveness at the highest average, followed by working time, 2) samples with different personal factors in age, educational level, and work position had different effectiveness at a significance level of .05 whereas those with different gender, age, and work position had different working time at a significance level of .05, and 3) training factors of physical environment, reliability, and usefulness had positive effects on effectiveness at a significance level of .05whereas training factors of physical environment, usefulness, and responsiveness had positive effects on working time at a significance level of .05.