OPASBUT, T.; SANARTIT, P. Customer Experience Management on the “New Normal”. Journal of Siam Communication Arts Review, [S. l.], v. 19, n. 2, p. 169–180, 2020. Disponível em: https://so05.tci-thaijo.org/index.php/commartsreviewsiamu/article/view/248330. Acesso em: 11 oct. 2026.