หงส์ไพฑูรย์ พ., and ตันติเวชกุล น. “The Relationship Between Stakeholder’s Satisfaction on Crisis Communication and Corporrate Reputation of Financial Institution”. SIAM COMMUNICATION REVIEW, vol. 16, no. 20, June 2017, pp. 142-8, https://so05.tci-thaijo.org/index.php/commartsreviewsiamu/article/view/172844.