PHUNGCHANCHAIKUL, T.; MEECHAISUE, P.; SANGUANWONGWAN, W.; JINANDEJ, N. The Effects of Perceived Complaint Handling and Its Antecedents on Hotels Customer Loyalty in Pattaya City. Ph.D. in Social Sciences Journal, [S. l.], v. 11, n. 3, p. 804–817, 2021. Disponível em: https://so05.tci-thaijo.org/index.php/phdssj/article/view/206888. Acesso em: 4 may. 2024.