View of CLASSIFICATION OF SERVICE QUALITY CHARECTISTICS OF PROVISION OF INFORMATION TECHNOLOGY SERVICES DURING THE COVID-19 PANDEMIC BY APPLYING THE ANALYTICAL KANO MODEL (A-KANO): A CASE STUDY OF A FACULTY OF SCIENCE AND TECHNOLOGY UNDER CONTROL OF THE STATE

Return to Article Details CLASSIFICATION OF SERVICE QUALITY CHARECTISTICS OF PROVISION OF INFORMATION TECHNOLOGY SERVICES DURING THE COVID-19 PANDEMIC BY APPLYING THE ANALYTICAL KANO MODEL (A-KANO): A CASE STUDY OF A FACULTY OF SCIENCE AND TECHNOLOGY UNDER CONTROL OF THE STATE Download Download PDF