GAO, P.; LU, G. STUDY ON THE INFLUENCE OF INVOLVEMENT DEGREE ON CUSTOMER FORGIVENESS IN CATERING INDUSTRY UNDER THE PRODUCT-HARM CRISIS. วารสารปัญญาภิวัฒน์, [S. l.], v. 10, n. 2, p. 60–71, 2018. Disponível em: https://so05.tci-thaijo.org/index.php/pimjournal/article/view/142855. Acesso em: 28 เม.ย. 2024.