PANSEETA, S.; WATSON TODD, R. A Genre Analysis of 5-star Hotels’ Responses to Negative Reviews on TripAdvisor. rEFLections, [S. l.], v. 18, p. 1–13, 2014. DOI: 10.61508/refl.v18i0.114196. Disponível em: https://so05.tci-thaijo.org/index.php/reflections/article/view/114196. Acesso em: 29 mar. 2024.