THE ANTECEDENTS FACTORS AFFECTING THE SUCCESS IN IMPLEMENTATION OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM FOR FIRMS IN THAILAND
Article Sidebar
Published:
Mar 29, 2018
Keywords:
Successful ERP Implementation Information System Resources Information System Capabilities Executive Support Business Strategy
Main Article Content
Abstract
The purpose of this study was to investigate four antecedents of a successful Enterprise Resource Planning (ERP) implementation that included (1) information system resources, (2) information system capabilities, (3) executive support, and (4) business strategy. What contributed to the positive firm’s performance after successful implementation was also studied. Data from 2,692 Thai industrial firms in the Industrial Estate Authority of Thailand were used. A mathematical model for the contributions of each of these factors was constructed. The result of ordinary least square regression revealed that the relationships between the four antecedents and a successful implementation are significant and positive. In addition, success in implementation had a positive effect on Thai firm performance. Conclusion, contributions, and suggestions for future research are presented.
Article Details
How to Cite
Polprasert, P., & Ditkaew, N. (2018). THE ANTECEDENTS FACTORS AFFECTING THE SUCCESS IN IMPLEMENTATION OF ENTERPRISE RESOURCE PLANNING (ERP) SYSTEM FOR FIRMS IN THAILAND. Sripatum Review of Humanities and Social Sciences, 12(2), 21–37. Retrieved from https://so05.tci-thaijo.org/index.php/spurhs/article/view/117153
Section
บทความวิจัย
1. กองบรรณาธิการสงวนสิทธิ์ในการพิจารณาและตัดสินการตีพิมพ์บทความในวารสาร
2. บทความทุกเรื่องจะได้รับการตรวจสอบทางวิชาการโดยผู้ทรงคุณวุฒิ แต่ข้อความและเนื้อหาในบทความที่ตีพิมพ์เป็นความรับผิดชอบของผู้เขียนแต่เพียงผู้เดียว มิใช่ความคิดเห็นและความรับผิดชอบของมหาวิทยาลัยศรีปทุม
3. การคัดลอกอ้างอิงต้องดำเนินการตามการปฏิบัติในหมู่นักวิชาการโดยทั่วไป และสอดคล้องกับกฎหมายที่เกี่ยวข้อง
References
Allen, D., Kern, T. and Havenhand, M. 2002.“ERP critical success factors: An exploration of the contextual factors in public sector institutions.”Proceedings of the 35th Hawaii International Conference on System Sciences
Barney, J.B. 1991. “Firm resources and sustained competitive advantage.”Journal of Management. 17, 1:99–120.
Barney, J. B. 2001. “Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view.”Journal of Management. 27, 6: 643.
Barney, J., Wright, M. and Ketchen, D.J. 2001.“The resource-based view of the firm: Ten years after 1991.”Journal of Management, 27, 6: 625-641.
Bernroider, E.W.N. 2008.“IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success.”Information & Management. 45, 5: 257-269.
Bharadwaj, A. 2000.“A Research-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation.”MIS Quarterly.8, March:169-197.
Booth, P., and Wieder, B. 2005.“Economic Benefits of Enterprise Resource Planning Systems: Some Empirical Evidence.”Accounting and Finance. 45, 3: 439-456.
Bouchaib, B. and Suzanne, R. 2003. “The information technology outsourcing risk: a transaction cost and agency theory-based perspective.”Journal of Information Technology. 18, 2:211-221.
Broadbent, M., Weill, P. and Neo, B.S. 1999.“Strategic context and patterns of IT infrastructure capability.”Journal of Strategic Information System. 23, 2: 157-187.
Charalambos, S. and Sylvia, C. 2004. “Enterprise resource planningsystems’ impact on accounting processes.”Business Process Management Journal. 10, 2: 234-247.
Cotteleer, M.J., and Bendoly, E. 2006.“Order Lead-Time Improvement Following Enterprise-IT Implementation: An Empirical Study.”MIS Quarterly. 30, 3: 643-667.
Dong, L. 2001.“Modeling top management influence on ES implementation.”Business Process Management Journal. 7,3: 243.
Feeny, D.F. and Willcocks, L.P.2002.“Core IS Capabilities for Exploiting Information Technology.”Sloan Management Review.39, 3:9-22.
Finney, A., Hucka. M., Bornstein, B.J., Keating, S., Shapiro, B.E., Matthews, J.,Kovitz, B., Funahashi, A., Schilstra, M., Doyle, J.C., and Kitano, H. 2004. “Evolving a Lingua Franca and Accompanying Software Infrastructure forComputational Systems Biology: The Systems Biology Markup Language (SBML) Project.”IEE Systems Biology.1, 1:41-53.
Hair, J.F., Black, C.W., Babin, B.J., Anderson, R.E., and Tatbam, R.L.2006.Multivariate data analysis, New Jersey:Pearson Education, Inc.
Jarrar, Y. F., Al-Mudimigh, A., andZairi, M. 2000.“ERP implementation critical success factors - The role and impact of business process management.”ICMIT. 1,1: 122-127.
Kamhawi, E.M.2008. “Enterprise Resource-Planning Systems Adoption in Bahrain: Motives, Benefits, and Barriers.”Journal of Enterprise Information Management. 21, 3:310-334.
Hedman, J. andKalling, T. 2002.“IT and Business Models, Concepts and Theories.”European Journal of Information Systems. 11, 2:108 – 127.
Langenwalter, G.2000. Enterprise Resources Planning and Beyond Integrating Your Entire Organization, CRC Press.
Law, C.C.H., and Ngai, E.W.T. 2007.“ERP Systems Adoption: An Exploratory Study of the Organizational Factors and Impacts of ERP Success.”Information &Management. 44, 4: 418-432
Lee, S.Y.T., Kim H.W. and Gupta, S. 2009. “Measuring open source software success.”Omega. 37, 2: 426-438.
Lippincott, B., and Reck, J.L. 2003. “Enterprise Resource Planning Systems: Comparing Firm Performance of Adopters and Non-adopters.”International Journal of Accounting Information System. 4, 3: 165-184.
Liu, L.Y.J. and Pan, F.2007. “The implementation of Activity-Based Costing in China: An innovation action research approach.”The British Accounting Review. 39, 3: 249-264.
Lyytinen, K.L., and Hirschheim, R. 2001. “Information system failure: a survey and classification of the empirical literature.”Oxford Survey in Information Technology. 5, 257-309.
Markus, L., and C. Tanis.2000. The enterprise system experience—from adoption to success. In Framing the Domain of IT Management: Projecting the Future through the Past.
Masquefa, B. 2008.“Top management adoption of a locally driven performance measurement and evaluation system: A social network perspective.”Management Accounting Research. 19, 2:182-207.
McAfee, A. 2002.“The Impact of Enterprise Information Technology Adoption on Operational Performance: An Empirical Investigation.”Production and Operations Management. 11, 1: 33-53.
McLaren, T., Head, M. and Yuan, Y. 2002. “Supply chain collaboration alternatives: Understanding the expected costs and benefits.”Internet Research. 2, 4: 348-365.
Mirani, R. and King, W.R.2004.“Impacts of End-User and Information Center Characteristics on End-User Computing Support.”Journal of Management Information System. 11, 1: 141-166.
Nah, F.F.H., Lau, J.L.S. and Kuang, J.2001. “Critical factors for successful implementation of enterprise systems.”Business Process Management Journal. 7, 3: 285-296.
Ngai, E.W.T., Law, C.C.H. and Wat, F.K.T.2008.“Examining the critical success factors in the adoption of enterprise resource planning.”Computers in Industry. 59, 6: 548-564.
Nicolaou, A.2004a.“Firm performance effects in relation to the implementation and use of enterprise resource planning systems.”Journal of Information Systems.18, 2: 79–105.
Nicolaou, A.2004b.“Quality of post implementation review for enterprise resource planning systems.”International Journal of Accounting Information Systems. 5, 1:25–49.
Nunnally, J.C. 1978. Psychometric Theory, 2nd edition, New York: McGraw-Hill.
O’Leary, D.E. 2000.Enterprise resource planning: systems, life cycle, electronic commerce, and risk. New York: Cambridge University Press.
O'Leary, D.E. 2004.“Enterprise Resource Planning (ERP) Systems: An Empirical Analysis of Benefits.”Journal of Emerging Technologies in Accounting. 1, 1: 63-72.
Paiva, E.L., Roth, A.V. and Fensterseifer, J.E. 2008.“Organizational knowledge and the manufacturing strategy process: A resource-based view analysis.”Journal of Operations Management. 26, 1:115-132.
Peteraf, M.A.and Barney, J.B. 2003.“Unraveling the resource-based trangle.”Managerial and Decision Economics.24, 4: 309-323.
Poston, R. and Grabski, S. 2001. “Financial Impacts of Enterprise Resource Planning Implementations.”International Journal of Accounting Information Systems. 2, 4: 271-294.
Quinn, R. E.,2003. Deep change: Discovering the leader within. San Francisco: Jossey-Bass, Inc.
Raymond, L. and Uwizeyemungu, S.2007. “A Profile of ERP Adoption in Manufacturing SMEs.”Journal of Enterprise Information Management. 20, 4:487.
Riccardo, S. and Suresh, C. 2006.“Investigating the management of knowledge for competitive advantage.”Journal of Intellectual Capital. 7, 3: 309.
Ritesh, K.T., Vishal, D. andKamalakar, K. 2007. “SLA Driven Process Security through Monitored E-contracts.”International of Journal Electrical and Electronics Engineering. 9, 3:28-42.
Rivard, S., Raymond, L. and Verreault, D. 2006.“Resource-based view and competitive strategy: An integrated model of the contribution of information technology to firm performance.”The Journal of Strategic Information Systems. 15, 1:29-50.
Ross, J.W. 2003.“Strategic IT architecture competency.”MIS Quarterly Executive. 2, 1: 31-43.
Sarker, S. and Lee, A.S. 2003.“Using a case study to test the role of three key social enablers in ERP implementation.”Information & Management. 40,8:813.
Spathis, C. and Ananiadis, J. 2004. “The accounting system and resource allocation reform in a public university.”The International Journal of Educational Management, 18, 3: 196-204.
Sutton, S.G.2000. “The changing face of accounting in an information technology dominated world.”International Journal of Accounting Information Systems. 1, 1: 1-8.
Ussahawanitchakit, P.2007. “The influences of management capability on export performance of leather businesses in Thailand.”Review of Business Research. 7,5: 1-10.
Velcu, O. 2007.“Exploring the Effects of ERP Systems on Organizational Performance: Evidence from Finnish Companies.”Industrial Management & Data Systems. 107, 9: 1316-1334.
Vlahos, G.E., Ferratt, T.W. and Knoepfle, G.2004. “The use of computer-based information systems by German managers to support decision making.”Information & Management. 41, 6: 763-779.
Wah, L.2000. “Give ERP a chance.”Management Review. 89, 3: 20-24.
Wu, F., Yeniyurt, S., Kim, D. and Cavusgil, S.T. 2006.“The impact of information technology on supply chain capabilities and firm performance: A resource-based view.”Industrial Marketing Management, 35, 4:493-504.
Barney, J.B. 1991. “Firm resources and sustained competitive advantage.”Journal of Management. 17, 1:99–120.
Barney, J. B. 2001. “Resource-based theories of competitive advantage: A ten-year retrospective on the resource-based view.”Journal of Management. 27, 6: 643.
Barney, J., Wright, M. and Ketchen, D.J. 2001.“The resource-based view of the firm: Ten years after 1991.”Journal of Management, 27, 6: 625-641.
Bernroider, E.W.N. 2008.“IT governance for enterprise resource planning supported by the DeLone-McLean model of information systems success.”Information & Management. 45, 5: 257-269.
Bharadwaj, A. 2000.“A Research-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation.”MIS Quarterly.8, March:169-197.
Booth, P., and Wieder, B. 2005.“Economic Benefits of Enterprise Resource Planning Systems: Some Empirical Evidence.”Accounting and Finance. 45, 3: 439-456.
Bouchaib, B. and Suzanne, R. 2003. “The information technology outsourcing risk: a transaction cost and agency theory-based perspective.”Journal of Information Technology. 18, 2:211-221.
Broadbent, M., Weill, P. and Neo, B.S. 1999.“Strategic context and patterns of IT infrastructure capability.”Journal of Strategic Information System. 23, 2: 157-187.
Charalambos, S. and Sylvia, C. 2004. “Enterprise resource planningsystems’ impact on accounting processes.”Business Process Management Journal. 10, 2: 234-247.
Cotteleer, M.J., and Bendoly, E. 2006.“Order Lead-Time Improvement Following Enterprise-IT Implementation: An Empirical Study.”MIS Quarterly. 30, 3: 643-667.
Dong, L. 2001.“Modeling top management influence on ES implementation.”Business Process Management Journal. 7,3: 243.
Feeny, D.F. and Willcocks, L.P.2002.“Core IS Capabilities for Exploiting Information Technology.”Sloan Management Review.39, 3:9-22.
Finney, A., Hucka. M., Bornstein, B.J., Keating, S., Shapiro, B.E., Matthews, J.,Kovitz, B., Funahashi, A., Schilstra, M., Doyle, J.C., and Kitano, H. 2004. “Evolving a Lingua Franca and Accompanying Software Infrastructure forComputational Systems Biology: The Systems Biology Markup Language (SBML) Project.”IEE Systems Biology.1, 1:41-53.
Hair, J.F., Black, C.W., Babin, B.J., Anderson, R.E., and Tatbam, R.L.2006.Multivariate data analysis, New Jersey:Pearson Education, Inc.
Jarrar, Y. F., Al-Mudimigh, A., andZairi, M. 2000.“ERP implementation critical success factors - The role and impact of business process management.”ICMIT. 1,1: 122-127.
Kamhawi, E.M.2008. “Enterprise Resource-Planning Systems Adoption in Bahrain: Motives, Benefits, and Barriers.”Journal of Enterprise Information Management. 21, 3:310-334.
Hedman, J. andKalling, T. 2002.“IT and Business Models, Concepts and Theories.”European Journal of Information Systems. 11, 2:108 – 127.
Langenwalter, G.2000. Enterprise Resources Planning and Beyond Integrating Your Entire Organization, CRC Press.
Law, C.C.H., and Ngai, E.W.T. 2007.“ERP Systems Adoption: An Exploratory Study of the Organizational Factors and Impacts of ERP Success.”Information &Management. 44, 4: 418-432
Lee, S.Y.T., Kim H.W. and Gupta, S. 2009. “Measuring open source software success.”Omega. 37, 2: 426-438.
Lippincott, B., and Reck, J.L. 2003. “Enterprise Resource Planning Systems: Comparing Firm Performance of Adopters and Non-adopters.”International Journal of Accounting Information System. 4, 3: 165-184.
Liu, L.Y.J. and Pan, F.2007. “The implementation of Activity-Based Costing in China: An innovation action research approach.”The British Accounting Review. 39, 3: 249-264.
Lyytinen, K.L., and Hirschheim, R. 2001. “Information system failure: a survey and classification of the empirical literature.”Oxford Survey in Information Technology. 5, 257-309.
Markus, L., and C. Tanis.2000. The enterprise system experience—from adoption to success. In Framing the Domain of IT Management: Projecting the Future through the Past.
Masquefa, B. 2008.“Top management adoption of a locally driven performance measurement and evaluation system: A social network perspective.”Management Accounting Research. 19, 2:182-207.
McAfee, A. 2002.“The Impact of Enterprise Information Technology Adoption on Operational Performance: An Empirical Investigation.”Production and Operations Management. 11, 1: 33-53.
McLaren, T., Head, M. and Yuan, Y. 2002. “Supply chain collaboration alternatives: Understanding the expected costs and benefits.”Internet Research. 2, 4: 348-365.
Mirani, R. and King, W.R.2004.“Impacts of End-User and Information Center Characteristics on End-User Computing Support.”Journal of Management Information System. 11, 1: 141-166.
Nah, F.F.H., Lau, J.L.S. and Kuang, J.2001. “Critical factors for successful implementation of enterprise systems.”Business Process Management Journal. 7, 3: 285-296.
Ngai, E.W.T., Law, C.C.H. and Wat, F.K.T.2008.“Examining the critical success factors in the adoption of enterprise resource planning.”Computers in Industry. 59, 6: 548-564.
Nicolaou, A.2004a.“Firm performance effects in relation to the implementation and use of enterprise resource planning systems.”Journal of Information Systems.18, 2: 79–105.
Nicolaou, A.2004b.“Quality of post implementation review for enterprise resource planning systems.”International Journal of Accounting Information Systems. 5, 1:25–49.
Nunnally, J.C. 1978. Psychometric Theory, 2nd edition, New York: McGraw-Hill.
O’Leary, D.E. 2000.Enterprise resource planning: systems, life cycle, electronic commerce, and risk. New York: Cambridge University Press.
O'Leary, D.E. 2004.“Enterprise Resource Planning (ERP) Systems: An Empirical Analysis of Benefits.”Journal of Emerging Technologies in Accounting. 1, 1: 63-72.
Paiva, E.L., Roth, A.V. and Fensterseifer, J.E. 2008.“Organizational knowledge and the manufacturing strategy process: A resource-based view analysis.”Journal of Operations Management. 26, 1:115-132.
Peteraf, M.A.and Barney, J.B. 2003.“Unraveling the resource-based trangle.”Managerial and Decision Economics.24, 4: 309-323.
Poston, R. and Grabski, S. 2001. “Financial Impacts of Enterprise Resource Planning Implementations.”International Journal of Accounting Information Systems. 2, 4: 271-294.
Quinn, R. E.,2003. Deep change: Discovering the leader within. San Francisco: Jossey-Bass, Inc.
Raymond, L. and Uwizeyemungu, S.2007. “A Profile of ERP Adoption in Manufacturing SMEs.”Journal of Enterprise Information Management. 20, 4:487.
Riccardo, S. and Suresh, C. 2006.“Investigating the management of knowledge for competitive advantage.”Journal of Intellectual Capital. 7, 3: 309.
Ritesh, K.T., Vishal, D. andKamalakar, K. 2007. “SLA Driven Process Security through Monitored E-contracts.”International of Journal Electrical and Electronics Engineering. 9, 3:28-42.
Rivard, S., Raymond, L. and Verreault, D. 2006.“Resource-based view and competitive strategy: An integrated model of the contribution of information technology to firm performance.”The Journal of Strategic Information Systems. 15, 1:29-50.
Ross, J.W. 2003.“Strategic IT architecture competency.”MIS Quarterly Executive. 2, 1: 31-43.
Sarker, S. and Lee, A.S. 2003.“Using a case study to test the role of three key social enablers in ERP implementation.”Information & Management. 40,8:813.
Spathis, C. and Ananiadis, J. 2004. “The accounting system and resource allocation reform in a public university.”The International Journal of Educational Management, 18, 3: 196-204.
Sutton, S.G.2000. “The changing face of accounting in an information technology dominated world.”International Journal of Accounting Information Systems. 1, 1: 1-8.
Ussahawanitchakit, P.2007. “The influences of management capability on export performance of leather businesses in Thailand.”Review of Business Research. 7,5: 1-10.
Velcu, O. 2007.“Exploring the Effects of ERP Systems on Organizational Performance: Evidence from Finnish Companies.”Industrial Management & Data Systems. 107, 9: 1316-1334.
Vlahos, G.E., Ferratt, T.W. and Knoepfle, G.2004. “The use of computer-based information systems by German managers to support decision making.”Information & Management. 41, 6: 763-779.
Wah, L.2000. “Give ERP a chance.”Management Review. 89, 3: 20-24.
Wu, F., Yeniyurt, S., Kim, D. and Cavusgil, S.T. 2006.“The impact of information technology on supply chain capabilities and firm performance: A resource-based view.”Industrial Marketing Management, 35, 4:493-504.