CRITICAL SUCCESS FACTORS FOR DEVELOPING A QUALITY CULTURE IN THE ORGANIZATION: A SYNTHESIS OF RESEARCH ARTICLE SINCE 1991
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Published:
Mar 30, 2018
Keywords:
Quality Culture Critical Success Factors Top Management Commitment
Main Article Content
Abstract
This paper purposes to synthesis the total of 33 research articles about critical success factors (CSF) for developing a quality culture in the organization since 1991. The search and selection of research article come from nine electronic databases and internet. The results show that CSF of the top management commitment to improving the quality found in the study more than other CSF. Most of research article found in the context of company and industry and these articles mainly use quantitative research method.
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How to Cite
ทองสามสี อ. (2018). CRITICAL SUCCESS FACTORS FOR DEVELOPING A QUALITY CULTURE IN THE ORGANIZATION: A SYNTHESIS OF RESEARCH ARTICLE SINCE 1991. Sripatum Review of Humanities and Social Sciences, 12(2), 196–204. Retrieved from https://so05.tci-thaijo.org/index.php/spurhs/article/view/117268
Section
บทความปริทัศน์
1. กองบรรณาธิการสงวนสิทธิ์ในการพิจารณาและตัดสินการตีพิมพ์บทความในวารสาร
2. บทความทุกเรื่องจะได้รับการตรวจสอบทางวิชาการโดยผู้ทรงคุณวุฒิ แต่ข้อความและเนื้อหาในบทความที่ตีพิมพ์เป็นความรับผิดชอบของผู้เขียนแต่เพียงผู้เดียว มิใช่ความคิดเห็นและความรับผิดชอบของมหาวิทยาลัยศรีปทุม
3. การคัดลอกอ้างอิงต้องดำเนินการตามการปฏิบัติในหมู่นักวิชาการโดยทั่วไป และสอดคล้องกับกฎหมายที่เกี่ยวข้อง
References
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Adebanjo, Dotun and Kehoe, Dennis. 1998. “An Evaluation of Quality Culture Problems in UK Companies.” International Journal of Quality Science. 3, 3: 275-286.
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Bunda, N., and Baciu, L.. 2009. “Continuity And Change: Building a Quality Culture in the Romanian Educational System.” Contemporary Issues in Education Research. 2, 4:71-76.
Cameron, Kim and Sine, Wesley. 1999. “A Framework for Organizational Quality Culture.” Quality Management Journal, 6, 4: 7-25.
Cavaljuga, S., and Nikolic, A.. 2009. “Self- evaluation/Self-assessment as Part of Quality Culture in Higher Education-An Example of the Faculty of Medicine, University of Sarajevo.” TTEM: Technics Technologies Education Management. 4, 1: 3-14.
Davison, L., and Al-Shaghana, K.. 2007. “The Link between Six Sigma and Quality Culture-An Empirical Study.” Total Quality Management and Business Excellence. 18, 3: 249-265.
Dellana, S., and Hauser, R.. 1999. “Toward Defining the Quality Culture.” Engineering Management Journal. 11, 2: 11-15.
Detert, James R., Schroeder, Roger G., Cudeck, Robert. 2003. “The Measurement of Quality Management Culture in Schools: Development and Validation of the SQMCS.” Journal of Operations Management. 21, 3: 307-328.
Domovic, Vlatka and Vidovic, Vlasta Vizek. 2009. “Development of Quality Culture in Initial Teacher Education in Croatia.” Retrieved in September 2010,
Elçi, M., Kitapçi, H., and Ertürk, A.. 2007. “Effects of Quality Culture and Corporate Ethical Values on Employee Work Attitudes and Job Performance in Turkey: An Integrative Approach.” Total Quality Management and Business Excellence. 18, 3: 285-302.
Gallear, D., and Ghobadian, A.. 2004. “An Empirical Investigation of the Channels that Facilitate a Total Quality Culture.” Total Quality Management and Business Excellence. 15, 8: 1043-1067.
Grossman, Gary M., Sands, Margaret K., and Brittingham, Barbara. 2010. “Teacher Education Accreditation in Turkey: The Creation of a Culture of Quality.” International Journal of Educational Development. 30, 1: 102-109.
Hildebrandt, S.. 1991. “Quality Culture and TQM.” Total Quality Management. 2, 1: 1-15.
Irani, Z., Beskese, A., Love, P. E. D.. 2004. “Total Quality Management and Corporate Culture: Constructs of Organisational Excellence.” Technovation. 24, 8: 643-650.
Johns, Nick and Chesterton, John. 1994. “ICL Kidsgrove: Engineering a Quality Culture.” International Journal of Contemporary Hospitality Management. 6, 1/2: 25-29.
Johnson, J.. 2000. “Differences in Supervisor and Non-Supervisor Perceptions of Quality Culture and Organizational Climate.” Public Personnel Management. 29, 1: 119-128.
Kanji, G., and Wong, A.. 1998. “Quality Culture in the Construction Industry.” Total Quality Management. 9, 4/5: 133-140.
Kanji, G., and Yui, H.. 1997. “Total Quality Culture.” Total Quality Management. 8, 6: 417-428.
Kokt, D.. 2009. “A Model for Establishing a Quality Culture in a Major Private Security Company.” Total Quality Management and Business Excellence. 20, 8: 787-798.
Kreitner, Robert. 2009. Principles of Management. 8th ed. China: South-Western.
Lo, Tommy Y.. 2002. “Quality Culture: A Product of Motivation within Organization." Managerial Auditing Journal. 17, 5: 272-276.
Lueger, Manfred and Vettori, Oliver. 2007. “Finding the Right Measure?: An Interactionist View on Quality Cultures and the Role of Quality Measurement.” Retrieved in September 2010.
Mahasittiwat, Yaowaluck and Chachvarat, Panathorn. 2007. “Strategies for Developing Educational Quality Culture in Nursing Colleges of Praboromarajchanok Institute.” Journal of Yala Rajabhat University. 2, 2: 126-138.
Naor, Michael, et al.. 2008. “The Role of Culture as Driver of Quality Management and Performance: Infrastructure Versus Core Quality Practices.” Decision Sciences. 39, 4: 671-702.
Ntungo, C.. 2007. “Quality Culture in Government: The Pursuit of a Quality Management Model.” Total Quality Management and Business Excellence. 18, 1/2: 135-145.
Sinthavalai, R., Memongkol, N. and Chainrabutra, S.. 2008. “Quality Practice and Impact of Culture: A Study of Small and Medium Sized Manufacturing in the South of Thailand.” paper presented at the 4th IEEE International Conference (ICMIT2008). Management of Innovation and Technology. 21st -24th September 2008, Bangkok: Thailand.
Snape, Ed, Wilkinson, Adrian, and Redman, Tom. 1996. “Cashing in on Quality? Pay Incentives and the Quality Culture.” Human Resource Management Journal. 6, 4: 5-17.
Sohal, Amrik S.. 1998. “Assessing Manufacturing/Quality Culture and Practices in Asian Companies." International Journal of Quality and Reliability Management. 15, 8/9: 920-930.
Stamatelos, G., and Stamatelos, A.. 2009. “The Role of Engineering Laboratories in the Establishment of a Quality Culture in Higher Education in Greece.” European Journal of Engineering Education. 34, 1: 1-13.
Tang, S.L., Aoieong, R.T.M. and Tsui, C.S.L.. 2009. “Quality Culture Auditing for engineering consultants.” Journal of Management in Engineering. 25, 4: 204-213.
Tungkunanan, Pariyaporn, et al.. 2008. “Strategic Plan for Developing Quality Culture at Eastern School of the Office of Vocational Education Commission, Thailand.” ABAC Journal. 28, 2: 52-63.
Viljoen, S.J. and Van Waveren, C.C.. 2008. “An Improved Model for Quantifying an Organizational Quality Culture.”paper presented at the Portland International Conference (PICMET). Technology Management for Sustainable Economies. 27th -31st July 2008, Cape Town: South Africa.
Watson, Mary Anne and Gryna, Frank M.. 2001. “Quality Culture in Small Business: Four Case Studies.”Quality Progress. 34, 1: 41-48.
Winn, Bradley A. and Cameron, Kim S.. 1998. “Organizational Quality: An Examination of the Malcolm Baldrige National Quality Framework.” Research in Higher Education. 39, 5: 491-512.
Wu, Sarah Jinhui, Zhang, Dongli and Schroeder, Roger G.. 2011. “Customization of Quality Practices: the Impact of Quality Culture." International Journal of Quality and Reliability Management. 28, 3: 263- 279.
Yorke, Mantz. 2000. “Developing a Quality Culture in Higher Educaiton.” Tertiary Education and Management. 6, 1: 19-36.
Zadeh, S.M. and Saghaei, A.. 2009. “Using Structural Equation Modeling for Measuring Quality Culture in a Construction Company.” paper presented at the CIE-39 International Conference.Computers and Industrial Engineering, CIE 2009. 6th -9th July 2009, Troyes: France.
Abraham, Morris, Fisher, Tom and Crawford, John. 1997. “Quality Culture and the Management of Organization Change.” International Journal of Quality and Reliability Management. 14, 6: 616-636.
Adebanjo, Dotun and Kehoe, Dennis. 1999. “An Investigation of Quality Culture Development in UK Industry.” International Journal of Operations and Production Management. 19, 7: 633-650.
Adebanjo, Dotun and Kehoe, Dennis. 1998. “An Evaluation of Quality Culture Problems in UK Companies.” International Journal of Quality Science. 3, 3: 275-286.
Adomavičienė, G., and Pukelytė, R.. 2010. “KOKYBĖS KULTŪRA AUKŠTOJO MOKSLO INSTITUCIJOSE: DIMENSIJOS IR KRITERIJAI.” (Lithuanian). Vocational Education: Research and Reality. 19: 12-21.
Benjachaiyaporn, Sompat. 2007. “A Study of the Relationship between Quality Culture Factors and Educational Quality in Public Higher Education Institutions.” Journal of Educational Research: Faculty of Education: Srinakharinwirot University. 1, 2: 68- 77.
Bunda, N., and Baciu, L.. 2009. “Continuity And Change: Building a Quality Culture in the Romanian Educational System.” Contemporary Issues in Education Research. 2, 4:71-76.
Cameron, Kim and Sine, Wesley. 1999. “A Framework for Organizational Quality Culture.” Quality Management Journal, 6, 4: 7-25.
Cavaljuga, S., and Nikolic, A.. 2009. “Self- evaluation/Self-assessment as Part of Quality Culture in Higher Education-An Example of the Faculty of Medicine, University of Sarajevo.” TTEM: Technics Technologies Education Management. 4, 1: 3-14.
Davison, L., and Al-Shaghana, K.. 2007. “The Link between Six Sigma and Quality Culture-An Empirical Study.” Total Quality Management and Business Excellence. 18, 3: 249-265.
Dellana, S., and Hauser, R.. 1999. “Toward Defining the Quality Culture.” Engineering Management Journal. 11, 2: 11-15.
Detert, James R., Schroeder, Roger G., Cudeck, Robert. 2003. “The Measurement of Quality Management Culture in Schools: Development and Validation of the SQMCS.” Journal of Operations Management. 21, 3: 307-328.
Domovic, Vlatka and Vidovic, Vlasta Vizek. 2009. “Development of Quality Culture in Initial Teacher Education in Croatia.” Retrieved in September 2010,
Elçi, M., Kitapçi, H., and Ertürk, A.. 2007. “Effects of Quality Culture and Corporate Ethical Values on Employee Work Attitudes and Job Performance in Turkey: An Integrative Approach.” Total Quality Management and Business Excellence. 18, 3: 285-302.
Gallear, D., and Ghobadian, A.. 2004. “An Empirical Investigation of the Channels that Facilitate a Total Quality Culture.” Total Quality Management and Business Excellence. 15, 8: 1043-1067.
Grossman, Gary M., Sands, Margaret K., and Brittingham, Barbara. 2010. “Teacher Education Accreditation in Turkey: The Creation of a Culture of Quality.” International Journal of Educational Development. 30, 1: 102-109.
Hildebrandt, S.. 1991. “Quality Culture and TQM.” Total Quality Management. 2, 1: 1-15.
Irani, Z., Beskese, A., Love, P. E. D.. 2004. “Total Quality Management and Corporate Culture: Constructs of Organisational Excellence.” Technovation. 24, 8: 643-650.
Johns, Nick and Chesterton, John. 1994. “ICL Kidsgrove: Engineering a Quality Culture.” International Journal of Contemporary Hospitality Management. 6, 1/2: 25-29.
Johnson, J.. 2000. “Differences in Supervisor and Non-Supervisor Perceptions of Quality Culture and Organizational Climate.” Public Personnel Management. 29, 1: 119-128.
Kanji, G., and Wong, A.. 1998. “Quality Culture in the Construction Industry.” Total Quality Management. 9, 4/5: 133-140.
Kanji, G., and Yui, H.. 1997. “Total Quality Culture.” Total Quality Management. 8, 6: 417-428.
Kokt, D.. 2009. “A Model for Establishing a Quality Culture in a Major Private Security Company.” Total Quality Management and Business Excellence. 20, 8: 787-798.
Kreitner, Robert. 2009. Principles of Management. 8th ed. China: South-Western.
Lo, Tommy Y.. 2002. “Quality Culture: A Product of Motivation within Organization." Managerial Auditing Journal. 17, 5: 272-276.
Lueger, Manfred and Vettori, Oliver. 2007. “Finding the Right Measure?: An Interactionist View on Quality Cultures and the Role of Quality Measurement.” Retrieved in September 2010.
Mahasittiwat, Yaowaluck and Chachvarat, Panathorn. 2007. “Strategies for Developing Educational Quality Culture in Nursing Colleges of Praboromarajchanok Institute.” Journal of Yala Rajabhat University. 2, 2: 126-138.
Naor, Michael, et al.. 2008. “The Role of Culture as Driver of Quality Management and Performance: Infrastructure Versus Core Quality Practices.” Decision Sciences. 39, 4: 671-702.
Ntungo, C.. 2007. “Quality Culture in Government: The Pursuit of a Quality Management Model.” Total Quality Management and Business Excellence. 18, 1/2: 135-145.
Sinthavalai, R., Memongkol, N. and Chainrabutra, S.. 2008. “Quality Practice and Impact of Culture: A Study of Small and Medium Sized Manufacturing in the South of Thailand.” paper presented at the 4th IEEE International Conference (ICMIT2008). Management of Innovation and Technology. 21st -24th September 2008, Bangkok: Thailand.
Snape, Ed, Wilkinson, Adrian, and Redman, Tom. 1996. “Cashing in on Quality? Pay Incentives and the Quality Culture.” Human Resource Management Journal. 6, 4: 5-17.
Sohal, Amrik S.. 1998. “Assessing Manufacturing/Quality Culture and Practices in Asian Companies." International Journal of Quality and Reliability Management. 15, 8/9: 920-930.
Stamatelos, G., and Stamatelos, A.. 2009. “The Role of Engineering Laboratories in the Establishment of a Quality Culture in Higher Education in Greece.” European Journal of Engineering Education. 34, 1: 1-13.
Tang, S.L., Aoieong, R.T.M. and Tsui, C.S.L.. 2009. “Quality Culture Auditing for engineering consultants.” Journal of Management in Engineering. 25, 4: 204-213.
Tungkunanan, Pariyaporn, et al.. 2008. “Strategic Plan for Developing Quality Culture at Eastern School of the Office of Vocational Education Commission, Thailand.” ABAC Journal. 28, 2: 52-63.
Viljoen, S.J. and Van Waveren, C.C.. 2008. “An Improved Model for Quantifying an Organizational Quality Culture.”paper presented at the Portland International Conference (PICMET). Technology Management for Sustainable Economies. 27th -31st July 2008, Cape Town: South Africa.
Watson, Mary Anne and Gryna, Frank M.. 2001. “Quality Culture in Small Business: Four Case Studies.”Quality Progress. 34, 1: 41-48.
Winn, Bradley A. and Cameron, Kim S.. 1998. “Organizational Quality: An Examination of the Malcolm Baldrige National Quality Framework.” Research in Higher Education. 39, 5: 491-512.
Wu, Sarah Jinhui, Zhang, Dongli and Schroeder, Roger G.. 2011. “Customization of Quality Practices: the Impact of Quality Culture." International Journal of Quality and Reliability Management. 28, 3: 263- 279.
Yorke, Mantz. 2000. “Developing a Quality Culture in Higher Educaiton.” Tertiary Education and Management. 6, 1: 19-36.
Zadeh, S.M. and Saghaei, A.. 2009. “Using Structural Equation Modeling for Measuring Quality Culture in a Construction Company.” paper presented at the CIE-39 International Conference.Computers and Industrial Engineering, CIE 2009. 6th -9th July 2009, Troyes: France.