ผลเอนก ป. (2018). THE DEVELOPMENT OF A STRUCTURAL EQUATION MODEL OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND CUSTOMER SATISFACTION AFFECTING LOYALTY TO THE THAI PRIVATE HOSPITALS IN THE EASTERN REGION. Sripatum Review of Humanities and Social Sciences, 16(1), 61–72. Retrieved from https://so05.tci-thaijo.org/index.php/spurhs/article/view/114783