TOTAL QUALITY MANAGEMENT AFFECTING LOGISTICS EFFICIENCY IN DRIED NOODLE FACTORIES IN RATCHABURI PROVINCE

Abstract

The objectives of this research are to to determine the level of total quality management of dried noodle factory in Ratchaburi province, compare the logistics efficiency level that affect dried noodle factory by personal and organization factors and study the influence of Total Quality management of logistics efficiency of in dried noodle factory. The researcher used questionnaire as a tool. Thestatistics used were percentage, average mean, standard deviation, analysis variance and multiple regression analysis.

                The results showed that the total quality management level in a dried noodle factory was  significance ( = 4.12, SD = 0.43). The logistics efficiency level in dried noodle factory in Ratchaburi province was different due to demographic factors in terms of work experience. The factors of total quality management in dried noodle factory that affected overall logistics efficiency were empowerment, commitment, participation, continuous improvement and shared purpose. The result of this research represented that relationship between logistics effectiveness and total quality management are significant for empowerment – including commitment, participation and continuous improvement.