TRAINING COURSE DEVELOPMENT OF FRENCE IN-FLIGHT COMMUNICATION FOR THAI AIRWAYS INTERNATIONAL PUBLIC COMPANY LIMITED CABIN CREW

Abstract

                The research aims to develop, implement and study the trainees’ opinions on French language training course on in-flight communication for cabin crew of Thai Airways International Public Company Limited. The population consisted of 60 cabin crew. The research instruments were training course, achievement test and questionnaire for participants' opinions. The data were analyzed by using mean, standard deviation through Wilcoxon Signed Ranks Test and content analysis. The research findings were as follows: 1) the developed training course was composed of the following 6 components: principles and reasons, objectives, contents, activities, media and evaluation, 2) the after training scores are higher than before training ones, and 3) the trainees have a high level of opinions on the training program.