DEVELOPMENT OF REQUESTING SYSTEMS FOR USING SOFTWARE PROGRAMS AND INFORMATION TECHNOLOGY TOOLS: A CASE STUDY OF A PRIVATE COMPANY

Abstract

            The objectives of this study were to: 1) design and develop a system requesting for using software programs and information technology tools, 2) evaluate and assess the performance of the system, and 3) assess the satisfaction of the program users. In this study, population sample were divided into 2 groups; (1) 15 related information technology experts derived from the users who mainly used and evaluated the performance of the system, and (2) 83 company CEO and the company staff who generally used the developed system and who were end-users assessing the satisfactory of the system. Purposive sampling technique was applied in this study. The system included one to request for using software programs and information technology tools, the system evaluation form, and the user-satisfaction evaluation form. HTMML 5, PHP, AJAX and JQUERY were the primary development tools used to implement the system. In experiment analysis, frequency distribution, percentage of observation, and mean, including standard deviation, were used in data analysis. The experiment results showed that the developed system is capable of responding to the users’ requests efficiently. The system could manage and report the data accurately. In addition, the system could reduce/minimize the workflow and increase the productivity in the company. The performance evaluation resulting from the experts indicated that the overall system evaluation level was at high level and the user satisfaction was also at the most satisfying level.