AIR TRAVEL EXPERIENCES FOR THE ELDERLY

Abstract

            This article aimed 1) to explore the significance of air travel for the elderly and 2) to examine the services and amenities that airlines provide for senior passengers. Since the increasing elderly demographic, declining birth rates, advancements in medical care, and health consciousness have significantly reduced mortality rates among the elderly, the elderly demographic has become a crucial customer base both presently and in the future across all sectors, including the aviation industry. According to information from the International Air Transport Association (IATA), airlines, related research organizations, research, and various scholarly articles, it was found that the aviation industry placed significant emphasis on elderly passengers. This was evident in the preparation of service formats, provision of amenities, and aircraft design planning to ensure comfort and convenience for elderly travelers. Specifically, elderly passengers were categorized into those who did not require special assistance and those who did, depending on age and health conditions. The objective was to enhance the air travel experience for elderly passengers. According to the 2023 global passenger survey, 80% of the passengers requiring special assistance expressed satisfaction with the level of service provided, highlighting advancements in accessible travel options. Additionally, various airlines had noted a significant increase in demand for special assistance, particularly from elderly passengers and those requiring additional support. This underscored airlines' efforts to tailor services and amenities to meet the diverse needs of elderly passengers, serving as a guideline for the International Air Transport Association (IATA), related entities, and airlines in managing service development and convenience enhancements.