CABIN SAFETY CLIMATE AFFECTING SAFETY BEHAVIOR: A CASE STUDY OF FLIGHT ATTENDANTS ON DUTY

Abstract

               The objectives of this research article were as follows: 1) to examine the safety climate within the in-flight cabin as experienced by flight attendants during operations, 2) to assess the safety behavior of flight attendants while on duty, and 3) to investigate the impact of the in-flight cabin safety climate on the safety behavior of flight attendants during operations. This study employed a quantitative research methodology. The research instrument utilized was a questionnaire, which was distributed to 400 flight attendants through convenience sampling. The statistical analysis involved frequency, percentage, mean, and standard deviation, with hypothesis testing conducted using independent sample t tests, F test, one-way ANOVA, and enter multiple regression analysis.

               The findings indicated that: 1) the overall level of safety climate in the in-flight cabin, particularly in terms of safety participation, was rated at the highest level of agreement (=4.40, SD=0.56); 2) the overall level of safety behavior exhibited by flight attendants during operations was also rated at the highest level of agreement (=4.44, SD=0.58); and 3) the safety climate in the in-flight cabin significantly influenced safety behaviors during operations, including compliance with rules and regulations, safety participation, commitment to environmental management by flight attendants, and communication within safety units. The results of hypothesis testing revealed that the cabin safety climate significantly affected safety behaviors during flights, including compliance with safety rules and regulations (p=.00*), safety participation (p=.00*), and commitment to environmental management by flight attendants, and communication within safety units (p=.00*), at a statistical significance level of .05.