Remote work and organizational effectiveness in aviation public organizations in Thailand
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Abstract
This study aimed to: (1) examine the direct effect of remote work on organizational effectiveness; (2) examine the direct effect of remote work on organizational commitment; (3) examine the direct effect of organizational commitment on organizational effectiveness; and (4) examine the indirect effect of remote work on organizational effectiveness through organizational commitment as a mediating variable in the context of Thai public aviation organizations. This quantitative research collected data from 330 support staff members of Aeronautical Radio of Thailand Limited and Airports of Thailand Public Company Limited through multistage sampling. Data were analyzed using Structural Equation Modeling (SEM), and mediation effects were tested through bootstrapping with 5,000 resamples. The results revealed that remote work had a significant positive effect on both organizational effectiveness (β = 0.408, p < .001) and organizational commitment (β = 0.739, p < .001). Organizational commitment also had a significant positive effect on organizational effectiveness (β = 0.587, p < .001) and functioned as a partial mediator, with the indirect effect accounting for 51.5% of the total effect. The model demonstrated an excellent fit with the empirical data (χ²/df = 0.258, CFI = 1.000, RMSEA = .000) and explained 86.5% of the variance in organizational effectiveness. The findings indicate that the success of remote work in public organizations depends not only on technological readiness but also on organizational trust and support through flexible policies in order to strengthen employee commitment and enhance organizational effectiveness sustainably. These findings provide practical guidance for public sector administrators in developing work policies that emphasize both organizational effectiveness and employee quality of life in the digital era.
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