THE SUCCESS OF IMPLEMENTING ELECTRONIC GOVERNMENT VIA THE REVENUE DEPARTMENT’S WEBSITE

Abstract

The purpose of this study is to identify the factors influencing the success of implementing electronic government in provision of services to the people via the Revenue Department’s website. The data were collected 500 people who had recently used the services via the Department’s website. Statistics employed for data analysis were the chi-square test, multiple regression analysis, and path analysis. Research findings showed that (1) the user’s characteristics that affected the success of electronic government were the following: the time factor, behavior factor, and active utilization factor, i.e. the utilized network system; (2) the two information technology factors, three information factors, one language factor, and five service factors influenced the success of implementing electronic government via website by 19.9 per cent, 51.8 per cent, 19.8 per cent, and 67.8 per cent, respectively; and (3) path analysis results revealed that the agency could increase the success of electronic government by developing the services, quality of the services, complete access to the services, benefits of the services, varieties of the services, and providing the ongoing and coherent services.