Development of Indicators of Total Quality Management toward Business Excellence of ISO 9001: 2015 Certified Companies in Thailand
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Abstract
The objectives of this research were (1) to create and develop indicators of total quality management toward business excellence of ISO9001: 2015 certified companies in Thailand, and (2) to study the influence of total quality management on business excellence of ISO9001: 2015 certified companies in Thailand. A questionnaire was used as the instrument for collecting data from 186 ISO9001: 2015 certified companies in Thailand. Statistics used for data analysis were the percentage, mean, standard deviation, Pearson’s product moment correlation coefficient, factor analysis and path analysis with structural equation modeling (SEM). The findings were as follows: (1) Regarding the result of exploratory factor analysis of the total quality management indicators toward business excellence of ISO9001: 2015 certified companies in Thailand, four components of quality management were obtained, namely, the supports from high level executives, the focus on customers, the employee involvement and empowerment, and the continuous improvement. (2) Regarding the results of confirmatory factor analysis of the total quality management indicators toward business excellence of ISO9001: 2015 certified companies in Thailand, it was found that the model had goodness-of-fit significantly with the empirical data, with the factor loading from 0.83 to 0.92. The four components could be ranked based on their factor loadings from top to bottom as follows: the supports from high level executives, the focus on customers, the employee involvement and empowerment, and the continuous improvement, with their factor loading values of 0.92, 0.91, 0.83 and 0.83 respectively. (3) Total quality management had positive influence on business excellence that was significant at the .01 level of statistical significance. Therefore, chief executives of ISO9001: 2015 certified companies in Thailand should promote all activities concerning the supports from high level executives, the focus on customers, the employee involvement and empowerment, and the continuous improvement that lead to greater business excellence.
Article Details
1. กองบรรณาธิการสงวนสิทธิ์ในการพิจารณาและตัดสินการตีพิมพ์บทความในวารสาร
2. บทความทุกเรื่องจะได้รับการตรวจสอบทางวิชาการโดยผู้ทรงคุณวุฒิ แต่ข้อความและเนื้อหาในบทความที่ตีพิมพ์เป็นความรับผิดชอบของผู้เขียนแต่เพียงผู้เดียว มิใช่ความคิดเห็นและความรับผิดชอบของมหาวิทยาลัยศรีปทุม
3. การคัดลอกอ้างอิงต้องดำเนินการตามการปฏิบัติในหมู่นักวิชาการโดยทั่วไป และสอดคล้องกับกฎหมายที่เกี่ยวข้อง
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