คุณภาพการบริหารจัดการงานบัตรประจำตัวประชาชนสำนักทะเบียนท้องถิ่นเทศบาลนครนนทบุรี

Abstract

This research study has the objectives To find problems and obstacles in
service The steps for performing each work process Operator behavior And the needs
of the people Visitors to request services to determine as a guideline for the
management of the national ID card work of the Local Registration Office, Nonthaburi
City Municipality with quality To excellence Which from the study of the sample This
consisted of 3 political and permanent executives, 10 service personnel, and 20
people requesting services using the interview form as a study tool. And analyze the
content Which appears from the study as follows
The administration of the ID card of the Local Registration Office, Nonthaburi
City Municipality, is due to the large number of people who come to request services.
There are not enough parking places. The property is cramped. There were not
enough chairs to sit back and wait. And often the central communication system has
interrupted Moreover, some procedures have many steps. In addition, some staff were
reluctant to provide services. And have called for more evidence documents than
necessary Therefore preparing documents and evidences are not ready Causing a
delay in service Causing the people to contact to receive services without
convenience and speed
Service management guidelines From interviews (Interview) and discussion
groups (Focus Group), it was found that the administrative quality of the local registry
office, Nonthaburi City Municipality. To excellence Must have quality management,
must develop personnel By recruiting personnel in different positions To be sufficient
to perform duties And promote service personnel to have knowledge, ability and
perform replacement tasks By sending to receive training And study views from various
registries that received the Outstanding Registration Office award At least once a year
Procedures and operational procedures Should reduce each procedure to be shorter
and more concise, increase service channels. Bring information technology to work And
provide various facilities Like a parking place Waiting chair Various drinks etc. to be
sufficient.