Management quality of citizens registration, local registration office, Nonthaburi city municipality

Abstract

           This research study has the objectives To find problems and obstacles in service The steps for performing each work process Operator behavior And the needs of the people who come to contact for services To set as a guideline for the development of the office's administration Local registration of Nonthaburi City Municipality with quality To excellence Which from the study of the group as well Which consists of political executives And 3 full-time executives Service staff Number of 10 people and people who came to contact for service, number of 20 people by using an interview form Educational tools And analyze the content Which appears from the study as follows
         Administration of the Public Service of the Local Registration Office, Nonthaburi City Municipality Caused by a large number of people who come to request for service There are inadequate parking places. Serve with narrow There were not enough chairs to sit back and wait. And often the centralized communication system In addition, some procedures have several steps. Together with some officials Reluctance to service And calls for more evidence than necessary Documents are not ready. Causing a delay in service Causing people to contact Requesting service is not convenient and fast. Service management guidelines From interviews (Interview) and discussion groups (Focus Group), it was found that the administrative quality of the local registry office, Nonthaburi City Municipality. To excellence Must have quality management, must develop personnel By recruiting personnel in different positions To be sufficient to perform duties And promote service personnel to have knowledge, ability and perform replacement tasks By sending to receive training And study views from various registries that received the Outstanding Registration Office award At least once a year Procedures and operational procedures Should reduce each procedure to be shorter and more concise, increase service channels. Bring information technology to work And provide various facilities Like a parking place Waiting chair Various drinks etc. to be sufficient.