Factors Affecting the Characteristics of a Learning Organization: A Case Study of Employees at the Government Savings Bank, Nakhon Pathom District 1

Abstract

The purpose of this research was to study: (1) personal and organizational factors and the characteristics of a learning organization; (2) the personal factors that affect the characteristics of a learning organization; and (3) the influence of organizational factors on the characteristics of a learning organization. The population consisted of 111 employees of the Government Savings Bank, Nakhon Pathom District 1. Data were collected using questionnaires. The data were analyzed using frequency, percentage, mean, standard deviation, t-test, one-way ANOVA, and multiple regression analysis. The results revealed that: (1) most respondents were single females aged between 31 and 40 years old, held a bachelor's degree, and had been working in the loan department for 6–10 years. Their opinions on leadership, organizational culture, vision, mission and strategy, operations management, organizational structure, organizational systems, work environment, motivation factors, and the characteristics of a learning organization were rated at a high level. (2) There was no statistically significant difference in the characteristics of a learning organization among groups classified by personal factors. (3) The organizational factors that significantly influenced the characteristics of a learning organization at the 0.05 level were organizational structure (X5) (β = 0.231, Sig = 0.001), work environment (X7) (β = 0.249, Sig = 0.000), and motivation (X8) (β = 0.324, Sig = 0.000), as shown in the following equation: Ŷ = 0.578 + 0.231(X5) + 0.249(X7) + 0.324(X8).