FACTORS AFFECTING THE WORK STRESS OF SCREENING OFFICERS AT SUVARNABHUMI AIRPORT

Abstract

                The objective of this research is to study the level of factors that affect work stress, the relationship between factors affecting work stress, and its effect on screening officers at Suvarnabhumi Airport. Samples were screening officers for 93 persons carried out using quantitative and qualitative methods. Tools include questionnaires and structured interview forms. The results showed that: 1) Demographic factors, there was no statistically significant difference in stress on physical, mental, and behavioral behavior, 2) Factors affecting job stress in all six topics were at high levels. The descending order, including external factors that are not job-related, relationships at work, roles and responsibilities in the organization, career advancement, organizational structure and atmosphere, and the work, respectively, and 3) The relationship between factors that affect stress. There are positive relationships, both physically, mentally and behaviorally different in each topic, namely works, roles and duties in the organization, relationships at work, career advancement, organizational structure and atmosphere, and external factors that are not work-related. The suggestion is that the improvement and development of the system and operation methods should start with external factors that are not work-related in parallel with the work factors. Reducing factors that affect the stress of them cannot resolve specific factors. The management must resolve all factors systematically since each of those factors is interlinked.