APPLICATION OF FAILURE MODE AND EFFECTS ANALYSIS IN MANAGING PUBLIC WAREHOUSE RISK: A CASE STUDY OF XYZ WAREHOUSE, CHONBURI PROVINCE

Abstract

            The objective of this research is to examine the impacts of operational failures occurring within a public warehouse located in Chonburi Province and to propose systematic risk management guidelines through the application of Failure Mode and Effects Analysis. A case study methodology was employed, consisting of four sequential stages: 1) risk identification, 2) risk analysis and assessment, 3) risk treatment, and 4) risk monitoring. Data were collected from secondary sources, together with information obtained from 10 key informants and 5 risk evaluators.
            The research findings reveal eight distinct impacts of public warehouse failures. Further analysis using FMEA identified fourteen underlying causes. Based on these results, three categories of risk management strategies were proposed: 1) risk mitigation for 14 causes, 2) risk transfer for 2 causes, and 3) risk avoidance for 1 cause, with some incidents requiring multiple approaches. This study offers a practical framework for organizations operating public or private warehouses to enhance the effectiveness of their risk management practices.