Passenger Perceptions of the COVID-19 Epidemic Prevention Measures at U-Tapao Rayong-Pattaya
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Abstract
The purpose of this research was to identify and compare the level of perception of passengers towards the preventive measures against the spread of COVID-19 in the U-Tapao International Airport, Rayong - Pattaya. The study is conducted based on the concepts and theories related to perception, factors derived from individuals and environmental characteristics, as well as the roles and responsibilities of airports. Additionally, it examines the preventive measures and the impact of COVID-19 on the economy and society. Data is collected through an online questionnaire using random sampling from 400 service users. The analysis involves an independent sample t-test and one-way ANOVA.
The study findings indicate that (1) passengers' perception of the preventive measures against the spread of COVID-19 at the airport is generally good, both when analyzed by specific aspects and overall, and (2) only the personal traits categorized by the place of residence have an impact on the perception of the preventive measures, while other personal characteristics and the type of airline used do not significantly affect the perception. The majority of respondents were male, aged 40 years or older, with a monthly income of over 30,000 baht, holding a bachelor's degree, employed in private companies, and residing in the Eastern Region. They often choose AirAsia for their travels.
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