An Analysis of Knowledge Management Implementation Effectiveness: A Case Study of the Thai Revenue Department

Abstract

 The globalization of business creates not only challenges but also opportunities for both the private and public sectors. The shift from a production-based to a knowledge-based economy, including the growth of information communications technology (ICT), has made knowledge management (KM) a fundamental practice across all types and levels of firms (Chong, 2005). However, since the KM concept is relatively new and requires substantial effort and investment for its implementation, most organizations, especially within the public sector, have not yet reaped its full benefits. This paper hypothesized that the successful implementation of a knowledge management system (KMS) depended on critical enablers such as political will, financial resources, implementing agency capacity, and implementer’s attitudes and incentives. The resulting findings reveal that implementer's attitudes have the greatest effect on the success of KMS implementation. In addition, all five variables influence the effectiveness of KMS implementation as hypothesized.