Factors Influencing the Continuous Use Intention of E-Service in Nigeria: A Study of INEC Portal
Keywords:
Service Quality, ICT, Trust, Satisfaction, Information QualityAbstract
This study examined the factors influencing the continuous use intention of e-services in Nigeria, with reference to the Independent National Electoral Commission portal. Through a quantitative survey, the study examined the influence of information systems qualities on user satisfaction and post-use trust in the INEC portal. Also, it examines the influence of user satisfaction and post-use trust on the continuous use intention of the INEC portal. The survey generated responses from 286 respondents. The findings of the study showed that the information system qualities have significant effects on user satisfaction and post-use trust. also, user satisfaction and post-use trust are significantly related to the continuous use of the INEC portal. The results imply that the government’s conscious drive towards the adoption of ICT for election purposes in Nigeria can only gain relevance and wide adoption when the quality of the information, system and services are improved upon. Trust is an important predictor of adoption, therefore, for the citizens to trust the system, their initial experience with the use of the portal should be positive. Trust in the system will drive wider adoption and credibility in the system.
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