Adoption of E-Government Services in Ukraine
Keywords:
Ukraine, public administration, e-government, adoption, e-ready citizens, technology acceptance model (TAM), mixed methods (MM) research designAbstract
In order to identify factors affecting e-government services adoption, a survey questionnaire and case study interviews were conducted to collect research data from 409 e-ready Ukrainians. The results of the mixed methods research confirmed eight factors, which seemed to be responsible for low adoption rates of e-government services in Ukraine, namely awareness, computer literacy, perceived ease of use, perceived usefulness, perceived public value, the individual cultural value preferences for uncertainty avoidance, trust in the government, and trust in the Internet.
The adoption of e-Government services amongst e-ready citizens in Ukraine was reported to be 56.5 percent or 23.6 percent of all legal-aged Ukrainians. Overall, the level of development of e-government in the Ukraine was found to be low.
The TAM-based research model explained 42 percent of the variance in the behavioral intentions of e-ready citizens towards the use of e-government services.
Eight out of ten hypothesized relationships were accepted.
