Dwellers’ Behavior in Using The Integrated Technology Equipment in Condominium of Sansiri Public Company Limited

Abstract

          Sansiri Public Company Limited (Sansiri PLC.) has started using technology to develop the residential project since 2017, which integrated technology in the condominium project to support better living with 3 technology devices. The categories are (1) Security and Safety (2) Lifestyle support and (3) Energy and Consumption management. This research aims to study the type of technology device integrated in condominiums of Sansiri PLC. in Bangkok. By studying different condominiums 4 segments consisting of Super Luxury Class, Luxury Class, High Class, and Upper class. Collecting information on the technology equipment integrated with the condominium via the website and interview condominium juristic person. And study dwellers’ behavior of using technology equipment in 4 condominiums by structure interview with a sample of 226 dwellers to analyze and compare the difference in 4 case study projects.
          The research revealed that (1) The Standard of technology equipment integrated within all segment condominium are security device and lifestyle support devices such as Access card control and EV Charger. In which the project with a large number of room units, integrated many devices as well. In addition, found that the higher luxury condominium integrated energy and consumption management equipment, Including the special technology equipment in addition to standard equipment. Which is not found in the lower segment condominium 2) Dwellers’ behavior of using technology equipment in 4 condominiums that have a frequency in using security equipment regularly. While lifestyle support equipment is rarely used. In addition, Condominium with a small number of room units has more frequency of use than a large number of room units. 3) Dwellers are satisfied with the security equipment at a high level. While they were satisfied with lifestyle support equipment at a low level. Due to being rarely used. In addition, found that the higher luxury condominium, Dweller are more satisfied with security equipment than lower segment condominiums. However, the majority of dwellers have not found problems in use. In case that there is a problem, the device is not working, delayed device, complicated to use, frequently damaged and not enough equipment in the project that has a lot of equipment integrated.
          This research revealed the differences in characteristics technology and usage behaviors of condominium dwellers at different segments. Which has a different type of device and user behavior. To be useful in the development of condominium projects that are equipped with technology to encourage living, which is worth supporting the lifestyle of the dwellers.