Effect of an Operational Competency Development Model of Public Health Personnel in the Virtual Service Provider Office (VSPO) in Thailand

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Phongpisanu Boonda
Aree Preedeekul
Phataraphon Markmee


The main objective of this study was to develop the operational competency of public health personnel in the Virtual Service Provider Office (VSPO) in Thailand. The study was conducted in four stages: (1) study and review of situations, problems and guidelines for operational competency development; (2) creation and justification of the operational competency development model components by analysis and synthesis of data gathered from the first stage; (3) implementation and dissemination of results by training; and (4) evaluation by executives and practitioners.

The results of achievements after training showed that the knowledge of the practitioners who were trained at competency level 1 had improved from 75.00% to 88.35%. The knowledge of practitioners at level 2 increased from 82.50% to 87.50%. The achievement of skills by behavioral observation suggested that practitioners at level 1 had increased their skills from 50.30% to 75.00%, and practitioners at level 2 increased their skills from 60.50% to 79.50%. Evaluation of the productivity from group process and reports before and after the training program for 3 major elements found that SWOT analysis increased from 76.69% to 96.78%, determination strategies increased from 86.86% to 98.25%, and finally transformation strategies to action plan increased from 80.52% to 95.64%. And the public health personnel’s competency after the intervention was significantly higher than before at 0.01. 4) The level of satisfaction towards the competency development management was at a high level.

It can be confidently concluded that the competency development procedure outlined here in is suitable and can be applied successfully. The format developed by this work can be applied to other virtual offices to enhance their competitiveness and to further develop their human resources.


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Boonda, P. ., Preedeekul, A. ., & Markmee, P. . (2017). Effect of an Operational Competency Development Model of Public Health Personnel in the Virtual Service Provider Office (VSPO) in Thailand. MFU Connexion: Journal of Humanities and Social Sciences, 6(2), 160–188. Retrieved from https://so05.tci-thaijo.org/index.php/MFUconnexion/article/view/241281
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