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Wipak Mugnopparut
Noppadol Udomwisawakul
Chamnian Rajphaetyakhom


The purposes of this study were (1) to examine problems; (2) to analyze relevant success factors; and (3) to suggest improvement methods in implementing the policy on the development of customs tariff appeals of the customs department.

The research approaches adopted in this study were mixed methods. In the quantitative research, the population was officers of the customs department who have responsibility involving the customs tariff appeal. A sample of 341 officers was calculated using the Taro Yamane Formula and chosen by means of stratified random sampling. The research tool was a questionnaire. Data analysis was carried out by using statistical tools including frequency, percentage, mean, standard deviation, z-test, and Pearson product-moment correlation coefficient. In the qualitative research, the population consisted of staff in the section of the customs tariff appeal and seven executives of the customs tariff division chosen by purposive sampling. A structured interview was used as the research instrument. The content analysis technique was employed in data analysis.

The results of the study revealed that (1) the major problems consisted of reasonable number of staff, participation by masses in evaluating achievement, and motivation among the officers in getting an opportunity for career advancement which has a lower impact than other factors; (2) the factor in following the policy, the factor being involved in the public participation, and the factor contributing to the officers’ motivation corresponded with the success in implementing the policy on the development of customs tariff appeal of the customs department; and (3) the approaches to improvement included increasing the number of staff members of the relevant divisions to make it suitable for the workload. The executives should delegate responsibilities to the support units concerned as well as set an explicit target time, encourage public participation in the evaluation of the success of the policy implementation, and offer more career advancement opportunities to the officers who are in charge of the customs tariff appeal.

Article Details

บทความวิจัย (Research Article)


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