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Chanisa Pengwichai


The COVID-19 pandemic has affected and transferred most teaching and learning around the world online. In Bangkok, Thailand, all classes have been conducted online since 2020 to support the government's epidemic control management. The drastic change has impacted learners’ learning through different online teaching strategies they are unfamiliar with. The present study investigated factors affecting learners’ satisfaction with online English teaching and learning during the COVID-19 pandemic among 109 Business English students at Phranakhon Rajabhat University, Bangkok, Thailand, using a set of 5-scaled questionnaires. This quantitative research administered the data analysis— descriptive and inferential statistics —through the IBM SPSS Statistics program, including the t-test, and One-Way ANOVA (f-test). Based on the research findings, the students had high average satisfaction levels in all aspects of learning success via electronic media or online lessons. When considering each aspect, the students had the highest satisfaction levels on the instructor factors, followed by the study location factors. According to the test of the hypotheses, the statistical findings indicated that the different students’ genders, college years, and residential styles while they were taking online classes resulted in different satisfaction levels in the significant mean at the 0.05 level with online English teaching and learning.

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บทความวิจัย (Research Article)


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