Guidelines for Creating Happiness at Work for Support Personnel at

Abstract

The objectives of this research were: (1) to study happiness at work and the related factors among support personnel at Kamphaeng Phet Rajabhat University; (2) to develop guidelines for creating happiness at work among support personnel; and (3) to evaluate the propriety, feasibility, and usefulness of the proposed guidelines.

          The research was conducted in three phases. Phase one involved a survey to assess the happiness at work and relevant factors using a questionnaire. The sample consisted of 105 support personnel, including university employees and government officers. Phase two involved identifying the guidelines through structured interviews with 10 key informants, including university executives, support personnel in administrative positions, and committee members of the Healthy Organization and Happy University Project. Phase three involved evaluating the proposed guidelines with 30 informants from the same groups, using an assessment form. Data were analyzed using mean, standard deviation, and content analysis.

          The findings revealed that: (1) the overall level of happiness at work among support personnel was high. The highest average score was in the domain of job achievement. Among the influencing factors, the domain of roles and responsibilities had the highest mean. (2) Guidelines for creating happiness in the work of support personnel: planning has 11 guidelines, organizing has 10 guidelines, leading has 10 guidelines, and controlling has 13 guidelines. (3) The developed guidelines for creating happiness in the work of support personnel at Kamphaeng Phet Rajabhat University were proper, feasible, and beneficial at the highest level.