The Competency Improvement Of Flight Attendants In Low-Cost Airline Serving In Thailand
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Abstract
The objectives of this study are 1) to study and compare the competency of flight attendants according to the opinions of passengers who used low-cost airline. 2) To study the relationship between service competency and the ability of flight attendants to provide service on low-cost airlines. The sample group in the research was 400 Thai passengers who used low-cost airlines by a random sampling method. The tool of this study was a questionnaire. The statistics for data analysis are descriptive statistics, including frequency, percentage, mean, standard deviation and analyze the data using inferential statistics by means of one-way analysis of variance and testing the relationship of the data using the Pearson correlation coefficient. The study results found that 1) Overall the opinions on the competency and service ability of flight attendants on low-cost airlines are at the highest level. Results of comparing the differences of service competency of flight attendants in low-cost airlines according to the opinions of airline passengers which classified by gender, age, occupation, education level, average income received per month, marital status, purpose of using the service, frequency of service using and access to airline information, overall and each aspect is not significant. While overall of service competency of flight attendants in low-cost airlines according to the opinions of airline passengers which classified by place of residence and average expenses for traveling are significantly different at the 0.05 level. Overall and each aspect of results of comparing the service abilities of flight attendants on low-cost airlines according to the opinions of airline passengers which classified by gender, age, occupation, education level, average income received per month, place of residence, marital status, frequency of service, access to airline information and average expenses for traveling are not significant. 2) The relation between overall of service ability of flight attendants on low-cost airlines and overall of service competency of flight attendants in low-cost airlines are at the high level (r = 0.828) and in the same direction.
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