Organisational Citizenship Behaviour of Employees Towards Organisation and Individuals: An Empirical Study of Indian Service Organisations
Keywords:
Organisational Citizenship Behaviour, Perception of Employees, Indian Service Organisations, Organisational BehaviourAbstract
Organisational Citizenship Behaviour is now emerging as an important aspect of human behavior at work, which has a significant impact on teamwork and success of an organisation. The present study was a modest attempt to expand the knowledge base relating to the vital question of whether and how managers in service organisations go voluntarily beyond their prescribed official duties to assist and cooperate with their colleagues and, ultimately, contribute to achieving the organisational objectives. It was designed to investigate the ‘perceptions of managers’, working in Indian service organisations, regarding different dimensions of Organisational Citizenship Behaviour. The present study was descriptive research; and was intended to identify and obtain credible information on the characteristics of service sector employees’ perceptions. The research sample was formed by 306 employees. The data was provided by a structured questionnaire. Various statistical techniques were applied to SPSS and MS Excel to test and analyse the hypothesised model. The findings of the present study make credible addition to the body of knowledge existing on the topic of Organisational Citizenship Behaviour and its two significant aspects, viz., Organisational Citizenship Behaviour towards Individuals and Organisational Citizenship Behaviour towards Organisation. It was found that the managers of Indian service organisations voluntarily assume citizenship behaviour towards Individuals and organisations in the 21st century; and promotion of this tendency by senior business leaders may undoubtedly promote the achievement of such organisations’objectives in the long run.
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