The Impact of Corporate Social Responsibility on Employee Satisfaction, Trust, Engagement and Commitment

Thi Phuong Dung Ha; Manh Dung  Tran; Thi Van Anh Duong; Xuan Kien  Pham; Thi Huong   Dao

doi:10.66445/twe.v44i3.273690

Authors

Thi Phuong Dung Ha National Economics University
Manh Dung Tran National Economics University, Hanoi, Vietnam
Thi Van Anh Duong National Economics University, Hanoi, Vietnam
Xuan Kien Pham National Economics University, Hanoi, Vietnam
Thi Huong Dao National Economics University, Hanoi, Vietnam

DOI:

https://doi.org/10.66445/twe.v44i3.273690

Keywords:

Commitment, Corporate Social Responsibility, Engagement, Satisfaction, Trust

Abstract

Employees are the most important resource for a company, contributing significantly to its survival and growth. Employee engagement with the company is an emotional factor that creates motivation and enthusiasm for work, serving as a foundation for improving business efficiency and competitiveness, while also enhancing the company's reputation and sustainable development. Conversely, how does the fulfillment of corporate social responsibility affect employee engagement with the company? This study investigates the impact of corporate social responsibility (CSR) on key variables related to employees in Hanoi, Vietnamese companies. Specifically, the study focuses on the relationship between corporate social responsibility and employee engagement with companies through the linking roles of employee satisfaction, trust, and commitment. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used on a sample of 455 employees of companies in Hanoi, Vietnam, to test several hypotheses. The results show that all proposed hypotheses regarding corporate social responsibility are appropriate and supported by employees in Hanoi, Vietnam. Corporate social responsibility is hypothesized to have an impact on satisfaction and trust, and these two variables have a positive impact on creating employee engagement and commitment to companies in Hanoi, Vietnam.

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