Factors affecting the public service performance in Kampong Trabaek District Administration, Prey Veng Province, Cambodia

Mardy Serey; Michael J. Girao

ผู้แต่ง

Mardy Serey Svay Rieng University, Svay Rieng Province, Cambodia
Michael J. Girao Sandigan Colleges, Inc., Maguindanao del Sur, Philippines

คำสำคัญ:

Effectiveness, Independence, Public Service Performance, Timeliness, Work Quality, Work Quantity

บทคัดย่อ

This study aimed to investigate the factors influencing public service performance (PSP) in the Kampong Trabaek District Administration, Prey Veng Province, Cambodia. The research objectives were to: (1) evaluate the current status of PSP, (2) analyze the relationships between the independent variables (work quality, work quantity, timeliness, effectiveness, and independence) and the dependent variable (PSP), and (3) ascertain the predictive capacity of the combination of these independent variables on PSP. A quantitative, cross-sectional survey approach was utilized, gathering data from 91 district officials via a standardized questionnaire, resulting in a 100 percent response rate. The results showed that work quality, timeliness, and independence all have a strong favorable effect on PSP. Multiple regression analysis demonstrated that the amalgamation of the five independent factors strongly forecasts PSP. The study finds that a comprehensive approach that balances operational efficiency with quality and autonomy is essential for improving the delivery of public services. These findings provide pragmatic insights for public management in developing nations, emphasizing the necessity of enhancing administrative capacity and cultivating a culture of accountability.

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