การศึกษาความพึงพอใจของนิสิตและอาจารย์เกี่ยวกับการให้บริการของกลุ่มงานบริการการศึกษา มหาวิทยาลัยทักษิณ

Abstract

            This study aims to investigate and to compare the level of satisfaction of staff and students at Thaksin Univenity to three types of services; academic support, registrar, and measurement, provided by the Academic Service Division ofthe university. The study also seeks to identify some difficulties related to academic services and to recommend wavs of minimizing those problems.
             Data were gathered from a sample of e?s full-time students and t zz in service lecturers by using two versions of questionnaires. The Alfa Coefficient figures of the question naires for leciurers and students were.9?s and.9?0 respectively. Percentages, averagesr standard deviations, t-test, and F-test were employed in this study as statistical devices for the data analysis.
             The results of this study showed that students expressed their satisfactory to overall services and the three types of services t medium level, while lecturers showed their high level of satisfaction to most services, except the academic support services in which they gave only medium level of satisfaction.  
            Students with different genders, modes of study, and year levels did not show significant differences in their perceptions to all types of services provided by the Academic Service Division. Likewise, no significant differences were found among lecturers from different faculties.
            Students and lecturers perceived the staff performance ofthe division as being unsatisfactory and should to be taken into consideration. In addition, they also expressed some concerns regarding the use of the new system which was rather slow and those regarding teaching and learning manageme