A Human Resource Officer Development Model for the Banking Business Employing a Cross Function Team

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Pavit Chinachoti
Chomsupak Cruthaka
Duangduen Chancharon

Abstract

The objectives of this research are to (1) study the conditions and problems of human resource development for business banking (2) create a model for human resource development for business banking by using cross-functional teams, and (3) evaluate development model for human resource development by using cross functional teams by Delphi method. Data were analyzed by means and median between quartiles.


Research results can be summarized as follows: 1) Conditions and problems of human resource development for business banking have the highest frequent rate in each area as follows: (1) Human resource development, using learning methods in the work (2) Structure of human resource work (3) the competency needed to perform the job. 2) A model for human resource development by using cross-functional teams for business banking consists of (1) the composition of the creation of the group (2) the brainstorming component (3) Criteria for determining norms (4) the operational components and (5) component of group separation or group breakdown and 3) Opinions about draft model for human resource development by using cross-functional teams for business banking were that every element is appropriate and feasible.

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How to Cite
Chinachoti, P., Cruthaka, C., & Chancharon, D. (2021). A Human Resource Officer Development Model for the Banking Business Employing a Cross Function Team. Ph.D. In Social Sciences Journal, 11(1), 118-132. Retrieved from https://so05.tci-thaijo.org/index.php/phdssj/article/view/163670
Section
Research Article

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