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The objectives of this research are to (1) study the conditions and problems of human resource development for business banking (2) create a model for human resource development for business banking by using cross-functional teams, and (3) evaluate development model for human resource development by using cross functional teams by Delphi method. Data were analyzed by means and median between quartiles.
Research results can be summarized as follows: 1) Conditions and problems of human resource development for business banking have the highest frequent rate in each area as follows: (1) Human resource development, using learning methods in the work (2) Structure of human resource work (3) the competency needed to perform the job. 2) A model for human resource development by using cross-functional teams for business banking consists of (1) the composition of the creation of the group (2) the brainstorming component (3) Criteria for determining norms (4) the operational components and (5) component of group separation or group breakdown and 3) Opinions about draft model for human resource development by using cross-functional teams for business banking were that every element is appropriate and feasible.
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Academic articles, research articles, and book reviews in the Ph.D. in Social Sciences Journal are author’s opinions, and not the publisher’s, and is not the responsibility of the Ph.D. in Social Sciences Journal Philosophy Association, Ramkhamhaeng University. (In the case that research is done on human, the researcher has to be trained in Ethics for Doing Research on Human Training and has to produce the evidence of the training).
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