A Human Resource Officer Development Model for the Banking Business Employing a Cross Function Team
Article Sidebar
Main Article Content
Abstract
The objectives of this research are to (1) study the conditions and problems of human resource development for business banking (2) create a model for human resource development for business banking by using cross-functional teams, and (3) evaluate development model for human resource development by using cross functional teams by Delphi method. Data were analyzed by means and median between quartiles.
Research results can be summarized as follows: 1) Conditions and problems of human resource development for business banking have the highest frequent rate in each area as follows: (1) Human resource development, using learning methods in the work (2) Structure of human resource work (3) the competency needed to perform the job. 2) A model for human resource development by using cross-functional teams for business banking consists of (1) the composition of the creation of the group (2) the brainstorming component (3) Criteria for determining norms (4) the operational components and (5) component of group separation or group breakdown and 3) Opinions about draft model for human resource development by using cross-functional teams for business banking were that every element is appropriate and feasible.
Article Details
Academic articles, research articles, and book reviews in the Ph.D. in Social Sciences Journal are author’s opinions, and not the publisher’s, and is not the responsibility of the Ph.D. in Social Sciences Journal Philosophy Association, Ramkhamhaeng University. (In the case that research is done on human, the researcher has to be trained in Ethics for Doing Research on Human Training and has to produce the evidence of the training).
References
Ali, M. (2016). Significant attributes and challenges related to cross-functional team communications. Master’s thesis in engineering management, Jönköping University.
Anthony, E. L., Green, S. G., & McComb, S. A. (2014). Crossing functions above the cross-functional project team: The value of lateral coordination among functional department heads. Journal Engineering and Technology Management, 31(1), 141-158.
Akakuianan, S. (2008). Internal and external environments of team and team process affecting the cross-functional team effectiveness in autoparts manufacturing firms. Warasan Phuetti kammasat. [In Thai]
Chinachoti, P. (2013). Training and Human resource development. Kasembundit University Press. [In Thai]
Chancgaroen, D. (2013). Strategic human resource development model in private organizations. Ramkhamhaeng University. [In Thai]
Cheeraka, K. (2012). Current competencies of human resource managers. Thai Commercial Banking Groups. [In Thai]
Clark, D. (1999). Instructional system design: The ADDIE model. Retrieved from http://www.nwlink.com/~donclark/hrd/sat.html
Colquitt, J., LePine, J. A., & Wesson, M. J. (2015). Organizational behavior: Improving performance and commitment in the workplace. McGraw-Hill.
Cruthaka, C. (2017). Strategic human resource development model in private organizations. Ramkhamhaeng University Press. [In Thai]
Cui, Z. (2016). Decision making in cross-functional teams: The role of decision power. Decision Sciences, 47(3), 492-523.
Kirkpatrick, D. L., & Kirkpatrick, J. D. (2007). Implementing the four levels: A practical guide for effective evaluation of training programs. Berret-Koehler.
Office of the National Economic and Social Development Board. (2017). 12th National Economic and Social Development Plan (2017-2021). Author. [In Thai]
Robbins, S. P., & Judge, T. A. (2011). Organizational behavior (14th ed). Pearson.
Shermon, G. (2004). Competencies based HRM: A strategic resource for teacher in South Australia. McGraw-Hill.
Siriwongse, T. (2013). Human resource Management. Kasetsart University, Training Center. [In Thai]
Suthamanon, L. (2008). Competencies for human resource managers of the organization. Ramkhamhaeng University Press. [In Thai]
Tuckman, B. (1965). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384-399.
Wang, M.-L., Chen, W.-Y., Lin, Y.-Y., & Hsu, B.-F. (2010). Structural characteristics, process, and effectiveness of cross-functional teams in hospitals: Testing the I–P–O. The Journal of High Technology Management Research, 21(1), 14-23.