Factors Affecting Passenger Behavior Towards the Use of Technology in the Automated Passenger Clearance System in Thailand
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Abstract
The purposes of this research were to (1) study factors affecting the behavior on the use of Automated Passenger Clearance Systems of Thai passengers that use the customs service, and (2) to propose the guideline for encouraging Thai passengers to use more Automated Passenger Clearance Systems. The researcher used a quantitative research method by the questionnaires for the data collection. The sample size of this study was 450. The statistics used in data analysis were frequency, percentage, mean, standard deviation, confirmatory factor analysis, and path analysis.
The finding reveals that the analysis result of the causal relationship model revealed the congruence between the model and the empirical data with the Goodness fit index as follows; χ2 = 137.09, df = 113, χ2/df = 1.21, p-value = 0.06, GFI = 0.98, AGFI = 0.95, CFI = 1.00, NFI = 1.00, TLI = 1.00, SRMR = 0.20, RMSEA = 0.20 and CN = 562.85 and the hypothesis testing results showed that the factor of intention to use technology has a positive influence on the behavior of using automatic passport verification technology at a coefficient of 0.92, social factors positively influenced perceived benefits of using the automatic passport verification technology at a coefficient of 0.86 and social factors positively influenced perceived ease of use of automatic passport inspection system technology. The coefficient was 0.81 with statistical significance at the .01 level, respectively.
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Academic articles, research articles, and book reviews in the Ph.D. in Social Sciences Journal are author’s opinions, and not the publisher’s, and is not the responsibility of the Ph.D. in Social Sciences Journal Philosophy Association, Ramkhamhaeng University. (In the case that research is done on human, the researcher has to be trained in Ethics for Doing Research on Human Training and has to produce the evidence of the training).
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