Factors Affecting Satisfaction and Decision to Use Non-Invasive Monitoring Service for Coronavirus Disease 2019 (COVID-19) Patients by Exhale Breath Analysis
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Abstract
This research article aims to study the factors affecting the decision to use the service and the satisfaction to use non-invasive monitoring services for Coronavirus 2019 (COVID-19) by exhale breath analysis. The sample of 109 people, the instrument used for data collection was a questionnaire. Descriptive statistics were used for data analysis, including frequency, percentage, mean, standard deviation, maximum value, minimum value and multiple regression analysis statistics.
Findings are as follows: the overall satisfaction of service users was at the highest level of satisfaction with an average of 4.57 and in terms of service areas, they are clean, spacious, and have enough parking spaces with an average of 4.64. Innovation acceptance it is a factor that relates to the decision to use the service and satisfaction. There was a relatively high relationship with service satisfaction 0.686 and a high correlation with service decision 0.870, influencing service decision making and service satisfaction on predictive power was 75% (R2 = 0.75) and 47.00% (R2 = 0.47), respectively. Y1 = 0.020 + 0.041X1 + 0.997X2; R2=0.75, Y2 = 1.243 + 0.091X1 +0.692X2; R2 = 0.47.
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Academic articles, research articles, and book reviews in the Ph.D. in Social Sciences Journal are author’s opinions, and not the publisher’s, and is not the responsibility of the Ph.D. in Social Sciences Journal Philosophy Association, Ramkhamhaeng University. (In the case that research is done on human, the researcher has to be trained in Ethics for Doing Research on Human Training and has to produce the evidence of the training).
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