THE IMPLEMENTATION OF 3-STAR SUCCESSFUL INDEPENDENT HOTEL IN THAILAND

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อนงค์นาถ ทนันชัย
อัศวิน แสงพิกุล
มนตรี วีรยางกูร

Abstract

This research is primarily aimed at studying factors of success and performance in various field of the successful 3-star independent hotels business in Thailand by conducting the research in the mixed manner (quality and quantitative approaches) from the 3-star independent hotels in Thailand which certified by the Department of Tourism, The Ministry of Tourism and Sports 2016 and award-winning hotels in various fields, including from public or private sector agencies.The in-depth interview and questionnaire were used to analyze qualitative data (content analysis) and using percentage, mean, standard deviation, and T-test as well as confirmatory factor analysis to organize into groups of the components of the corresponding variables in the operation of the hotel with 30 issues.


The success factors of the 3-star independent hotels business include: (1) Staff (2) Good service standards (3) Hotel owners (4) Location (5) Marketing capabilities (6) Prices and (7) Hotel products. For the various operations, the hotel has a way to manage the relationship with customers, focusing on providing good service, being friendly and equal service. The marketing strategy shows that the hotels offer rooms are outstanding products. The emphasis is on maintaining the cleanliness of the room as well as the provision of facilities. Furthermore, to bring the technology you need and meet your needs with free wireless internet and to communicate with customers through email and social media.

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How to Cite
ทนันชัย อ., แสงพิกุล อ., & วีรยางกูร ม. (2018). THE IMPLEMENTATION OF 3-STAR SUCCESSFUL INDEPENDENT HOTEL IN THAILAND. Ph.D. In Social Sciences Journal, 8(1), 61–76. Retrieved from https://so05.tci-thaijo.org/index.php/phdssj/article/view/92462
Section
Research Article
Author Biography

อนงค์นาถ ทนันชัย, คณะวิทยาการจัดการ มหาวิทยาลัยสวนดุสิต

อาจารย์ประจำหลักสูตรการจัดการ คณะวิทยาการจัดการ มหาวิทยาลัยสวนดุสิต

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