PROBLEMS AND NEEDS FOR THE DEVELOPMENT OF ENGLISH COMMUNICATION SKILLS OF BANK STAFF IN PATTAYA CITY

Abstract

This research methodology was quantitative. The objectives of the research were 1) to study the level of problems in the use of English communication at work and 2) the needs for the development of English communication at work. The sample consisted of 80 selected bank staffs in Pattaya city by simple random sampling. The research instrument was a questionnaire and analyzed by frequency, percentage, mean, and standard deviation. For the test hypothesis was using the Pearson correlation method. 

            The research results revealed that; 1.The level of problems in the use of English communication in overall and each aspect were at a high level, ranked in descending order of means as follows; problems in the use of English communication at work, listening skill ( =4.42, S.D.=.74), speaking skill ( =4.09, S.D.=.75), writing skill ( =3.90, S.D.=.98) and reading skill ( =3.49, S.D.=1.14). 2.The needs for the development of English communication at work in overall and each aspect in speaking, writing, and reading skill were at a high level. Except, listening skill was at the highest level, ranked in descending order of means as follows; listening skill  ( =4.59, S.D.=.71), speaking skill ( =4.37, S.D.=.72), writing skill ( =4.22, S.D.=.81), and reading skill ( =3.93, S.D.=.89). 3. The relationship between the problems in the use of English communication at work and the needs for the development of English communication at work were at a positive correlation with statistical significance at .05 level. The correlation coefficients were at r=.74.