The Role of HRM : Generation Gap Management in Organization

Abstract

Today, many organizations are facing problems with generational differences in the workplace.  Problems can arise from differing mindsets and communication styles of workers born in different eras. They are different in view of thoughts, expectations and attitudes between generations. Generation gaps become frictions and obstacles to workplace communication resulting to company performance and lower productivity.  Generation Gap Management in organization is therefore the important role.  It is necessary for the Human Resource Department, who is the main duty, to generate effective management strategies to cope with multi-generations’ characters and their behaviors. The objective of this article is to review of related literatures in terms of its advantages and impact based on the study about multi-generation conducted by academician in western countries and Thailand.  It found out those different perspectives in each generation promotes respect for diversity and fosters cohesiveness within the workplace.  Acknowledging and incorporating the values, ideas and perceptions of each one can have a positive impact on the climate with creativity and productivity increase. Therefore, working in the generational mix can be efficiently applied to Human Resource Management including human resource planning, recruitment and selection, human resource development, performance appraisal and employee retention.  This will mitigate potential conflict between generations. In the meantime, they are able to work together side by side which resulted to business growth successfully.