The Concept of Airports for All: Equality in Air Travel

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Bharis Hongsakul
Dusit Sirisombat


This article aims to present the concept of airports for all. An airport for all is a place that provides services, safety, and convenience for all groups of airport customers, including persons with disabilities, the pregnant,
the elderly, children, families with small children, and persons requiring special assistance in other aspects.
The airport consists of 2 areas, namely the airside and the landside. There are two groups of airport services: the non-commercial services that customers do not have to pay for and the commercial services that the customers have to pay for services. The principles of universal design with seven rules are: (1) Equitable Use, (2) Flexible Use, (3) Simple and Intuitive Use, (4) Perceptible Information, (5) Safety (Tolerance for Error), (6) Low Physical Effort, and (7) Size and Space for Approach Use. Problems and obstacles in the development of airports for all are airport size, lack of budget, insufficient equipment: old, damaged, and lack of maintenance, the management team's commitment and continuity of development, and customers' attitudes toward disabilities or customers requiring special assistance. Recommendations for improving the airport for all are as follows: allocate a budget for continuous development, publicize information and news to all groups of customers thoroughly including the preparation of travel manuals, maintenance of various equipment and tools to be available and sufficient for use, training airport staff' skills, knowledge, and attitudes in facilitating all groups of customers, and survey the needs and satisfaction of all groups of customers to get more details about customers' needs and guidelines for the development of airports for all.

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How to Cite
Hongsakul, B., & Sirisombat, D. (2022). The Concept of Airports for All: Equality in Air Travel. Connexion: Journal of Humanities and Social Sciences, 11(2), Article ID: 261340. Retrieved from
Academic article


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