DEVELOPMENT OF A NEW PUBLIC SERVICE (NPS) MODEL FOR SUBDISTRICT ADMINISTRATIVE ORGANIZATION IN PATHUM THANI PROVINCE
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Abstract
This research aimed to study: 1) New Public Service (NPS) 2) Factors related to novel Public Service (NPS) 3) The effectiveness of New Public Service (NPS), and 4) A suitable NPS model for Subdistrict Administrative Organizations (SAOs) in Pathum Thani Province. A mixed-methods approach was used, combining both qualitative and quantitative research. The qualitative data were collected through interviews with 35 key informants, who were the mayors of sub-district administrative organizations. The quantitative data were collected from a sample group, specifically a population of 400 people in Pathum Thani province. Statistical tools used included frequency, percentage, mean, standard deviation, and Pearson’s correlation coefficient.
Research findings: 1) New Public Service (NPS) was found to be at a moderate level (x ̅ =3.42).SAOs focus on building strong communities by encouraging public participation in community-related projects/activities, providing consultation on project planning, and applying technology to monitor and evaluate project outcomes effectively. 2) Factors related to novel Public Service (NPS) were found to be at a high level (x ̅ =3.83). The governance-based administration of SAOs contributes to the success of community-led projects/activities through effective management of the environment, budget, and regulations. 3) The effectiveness of NPS was at a moderate level (x ̅ =3.43). SAOs encourage participation from all sectors of the public, enhance understanding of relevant laws and regulations, and ensure that operations are conducted correctly and efficiently. 4) A suitable NPS model for Subdistrict Administrative Organizations (SAOs) in Pathum Thani Province.includes: Community personnel and residents receive training and skill development in understanding new policies and operational guidelines. They are able to effectively utilize information technology in project and activity implementation, and manage budgets accurately, transparently, and professionally. This ensures that operations comply with regulations and truly meet the needs of the community.
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