THE ROLE OF HUMAN RESOURCES INFORMATION SYSTEMS IN IMPROVING THE PERFORMANCE OF TOURISM SECTOR
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Abstract
The role of HRM has changed altogether from a traditional (popularly called personnel
management) to a strategic one. Most tourism suppliers spend large amounts of money and reserves on HR software, but unfortunately many of them utilize it only for HR administrative purposes rather than for effective and efficient human resource planning (true HRP). This study aims to explore the extent of usage of a Human Resource Information System (HRIS) in Egyptian travel agencies and the advantages they derive from the implementation of the same in the Human Resource Planning (HRP) sub-functions. HRIS outline the integration between Human Resource Management (HRM) and Information Technology. Primary data was collected by means of questionnaires from senior and junior HR executives/managers and employees in Egyptian Travel agencies (Category A) in Cairo. It was found that the greatest uses of HRIS were its contribution to the efficiency and effectiveness of HR planning through HRIS skills’ inventory, HRIS training needs analysis, HRIS succession planning and HRIS labor demand and supply analysis. Results showed that identification of unfilled job positions accurately is the most frequently accepted HRIS feature. Travel Agencies can record good HR planning efficiency and effectiveness if HRIS aligns with information system strategy and HR strategy.
Travel Agencies need to integrate HRIS functions with other business functions. The study
revealed that HRIS needs to offer more intelligent capabilities to increase the effectiveness of HR planning.
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