Factors of Total Quality Management Affecting Management Efficiency of Hard Disk Drive Industry in Thailand

Abstract

This quantitative research was purpose to explore factors of total quality management (TQM) affecting management efficiency of hard disk drive industry in Thailand through data collected by rating-scale questionnaire (IOC = 0.71-1.00, Cronbach's α = 0.97) distributed among simple random sampled 486 employees in the hard disk drive industry. Findings showed that the TQM aspect of manufacturing process management ranked the highest, and transformational leadership the lowest, with component scores of 0.90 and 0.52, respectively. Measures of fit of structural equation modelling after c 0.985, AGFI = 0.967, CFI = 0.997, NFI = 0.991, RMSEA = 0.029, all of which fitted, and pvalue of 0.071, indicated that the hypothesised model was a good fit to the observed data. Hypothesis testing revealed thattotal quality management significantly affected management efficiency in a positive manner at statistical significance level of 0.01, with path coefficient of 0.94 and regression coefficient of 88%.