CULTIVATING PSYCHOLOGICAL CAPITAL TO MITIGATE STRESS AND ENHANCE WELL-BEING IN THAI AVIATION
DOI:
https://doi.org/10.14456/aisr.2026.6Keywords:
Psychological Capital, Subjective Well-Being, Stress Management, Flight Attendants, Human Resource StrategyAbstract
Commercial aviation exposes flight attendants to immense job demands, significantly elevating occupational stress and degrading subjective well-being. Grounded in the Job Demands-Resources theory, this study robustly evaluates the effectiveness of a structured Psychological Capital Intervention specifically designed to mitigate stress and foster subjective well-being among Thai flight attendants. A quasi-experimental, matched pretest-posttest control group design was conducted with sixty operational flight attendants, equally divided into experimental and control groups. The comprehensive four-week intervention featured weekly face-to-face training sessions incorporating cognitive reframing, resilience training, and mindfulness practices to build hope, efficacy, resilience, and optimism systematically. Analyzing the data using a two-way mixed-design ANOVA revealed statistically significant time-by-condition interactions. The intervention group demonstrated substantial reductions in perceived stress alongside marked improvements in composite subjective well-being, whereas the control group exhibited no significant baseline changes. These compelling empirical findings highlight that the targeted development of psychological capital is a crucial personal resource that effectively buffers against unpredictable occupational stressors. Ultimately, this vital research positions psychological interventions as strategic investments in human resource management for cultivating a resilient and highly engaged workforce in high-stress Asian aviation service environments.
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Copyright (c) 2026 Punpong SUWANVATIN, Rewadee WATAKAKOSOL, Sompoch IAMSUPASIT, Juthatip WIWATTANAPANTUWONG, Parinya SIRIATTAKUL
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