Development of Assessment Criteria for a Quality Management System in the Mold and Die Industry
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Abstract
The purposes of this research were (1) to develop the assessment criterion of the quality
management system for mold and die industry using a modified Three Round e-Delphi procedure
involving 21experts, and to rank the developed components and indicators with Analytic Hierarchy
Process (AHP); (2) to develop an online program; and (3) to compare the results of quality
management system level between medium & small, and large firms in mold and die industry.
Data were analyzed using Mann-Whitney U test. The results were as follows:
1. The assessment criterion for the quality management system in the mold and die industry
comprised of eight components (33indicators): (1) Innovation; (2) Leadership; (3) Operation; (4)
Context of Organization; (5) Planning; (6) Support; (7) Performance Evaluation; (8) Improvement.
Assessing for quality management system was categorized into five levels from 1(strongly needing
improvement) to 5(excellent).
2. The developed online program for assessing quality of the management system for the
mold and die industry was suitable for used on Black-Box Testing method.
3. The comparison of quality management system for the mold and die industry between
medium & small, and large firms showed that assessment result of quality management system
for the mold and die industry in large firm was a higher level than medium & small firm (p<.05).
The results confirmed that the assessment criteria are suitable for assessing the quality
management system for the mold and die industry.
Article Details
References
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